At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist provides effective customer service by using in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication processes to both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.

PRIMARY:

Demonstrates a high level of Customer Service to greet, register, and discharge all patients
Ability to cross train and assist with back-office duties as needed within scope of practice.
Accurately collect and input patient demographics and financial information at the time of registration for all patients.
Verifies and updates all patient insurance information at the time of registration.
Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.
Stays up to date with all changes to Government and Commercial Insurance Plans.
Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program
Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.
Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.
Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
Responsible for folding towels, cleaning tables and helping patients with exercise equipment.
Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.
Actively assist new employees with learning activities and completing required training.
Support new employee training by providing job shadowing, demonstration, and coaching opportunities.
Ability to comply with Company standards of operations.
Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.
Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.
Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.
Responsible for keeping the reception area clean and organized.
Perform other duties as assigned by management.

SECONDARY:

Additional Requirements and responsibilities

Level 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent care
Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
Level 3: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director
*Receive and active within 7 days of hire.

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