Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Behavioral Health Clinical Specialist (LPN or RN) to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

The Behavioral Health Clinical Specialist (LPN or RN) position involves consistent, quality customer service to both internal staff members and external patients. The clinical specialist will serve in a dual role as both assisting the Care Coordinator and the Behavioral Health Call Center. He or she will actively be involved in patient care by providing a resource for patient questions, concerns, and case management. He or she will listen to the patients’ requests and take appropriate action to respond, including communicating with providers about patient or medication concerns, communicating with the pharmacy to verify prescriptions or to call in refills, completing prior authorization forms, school medication forms, assisting with patient letters, and provide information to clinics who are referring to behavioral health services. The clinical specialist will also assist with referrals to other specialties, communicate with insurance if needed, communicate with local areas to investigate services to assist the patient needs, and assist with crisis management by communicating with the provider if hospitalization is needed. He or she will serve as a resource to ensure patients are scheduled for follow-up after hospitalization, investigates non-compliance, and assists with ways to increase compliance with visits and obtaining medication. In managing these requests, the clinical specialist will be asked to keep up with patient time spent for care coordination for billing and staffing with providers. As an additional team member of the call center, you will assist the call center specialists with scheduling of intake & follow-up appointments, assisting with online registration and check-in, assisting patients with use of technology to see providers, verifying insurance for eligibility for behavioral health services, input of patient insurance information in the system, creating chart for patient in prescription system, ensuring any intake triage orders are given to patient and scanned in the chart if applicable before the first appointment, and completing outside referrals from our behavioral health providers. The clinical specialists will consistently demonstrate proficient data entry skills, knowledge of insurance billing while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job-specific competencies, and perform other duties as assigned.

This is a fully remote role with schedule options Monday-Friday 8am-5pm CST.

You must live in one of our 6 states (TN, KY, IN, AL, LA, or MS with preference for TN).

What You Will Do:

Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness.
Answers and Coordinates phone calls
Triage
Appropriately Recording Telephone encounters via EHR system
Communicate and staff with providers regarding patient concerns, refill requests, or medication issues
Obtain Medical release as needed for patient requested forms
Confirm appointments with patients
Verify insurances
Collect co-pays or fees for service
Completing Prior Authorization and Override forms for medication approval
Complete knowledge of EHR including updating pharmacy information for patients
Faxing info from EHR
Obtain and Scan required documents into EHR
Knowledge of registering a new patient
Update patient information
Print profiles, schedules, and recall lists
Place patients on the recall list, take patients off and attach appointments
Patient and provider schedules
Respond appropriately to agitated patients
Review schedules to ensure accuracy and fill appointment opportunities
Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.

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